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Service management : operatings, strategy, information technology /

Fitzsimmons, James A.

Service management : operatings, strategy, information technology / James A. Fitzsimmons and Mona J. Fitzsimmons - 5th ed. - India Tata McGraw Hill 2006 - 605 p.

With CD-ROM

ISBN: 9780070615663

Subjects--Topical Terms:
Management - Services Management

Dewey Class. No.: 658 FIT-J

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