The book presents a broad introduction to the field of operations in a realistic and practical manner, while offering the largest and most diverse collection of issues on the market. This edition employs a strategic framework that identifies and illustrates facilities, inventory, transportation and information as the key factors of operations management–to help readers better understand concepts important to today’s operations management professionals. Students and practitioners will be able to relate the operations management theories discussed in the book to their actual practice in the Indian companies.
Features
• Sixteen new case studies on operations management strategies in the Indian context, such as Indigo Airlines, Micromax, Indian Railways, etc., have been added.

• Nineteen ‘OM in Action’ boxed matter focusing on the operations management concepts in the Indian context, such as Toyota, Cipla, Air India, Flipkart, etc., have been incorporated.

• Balanced and up-to-date coverage of examples from the service and manufacturing sectors in the Indian scenario have been added in each chapter.

• Well-structured questions like ‘Discussion Questions’ and ‘Self Test’ questions have been provided with each chapter so that students can test their understanding and understand difficult concepts.

Table of Contents Part one introduction to operations Management 1

• Chapter 1 Operations and Productivity 1

• Chapter 2 Operations Strategy in a Global Environment 31

• Chapter 3 Project Management 63

• Chapter 4 Forecasting
113 Part two Designing operations 171

• Chapter 5 Design of Goods and Services 171
o supplement 5 sustainability in the supply Chain 207

• Chapter 6 Managing Quality 227
o supplement 6 statistical process Control 261

• Chapter 7 Process Strategy 297
o supplement 7 Capacity and Constraint management 327

• Chapter 8 Location Strategies 361

• Chapter 9 Layout Strategies 391

• Chapter 10 Human Resources, Job Design and Work Measurement 433
Part three Managing operations 471

• Chapter 11 Supply Chain Management 471
o supplement 11 supply Chain management analytics 503

• Chapter 12 Inventory Management 521

• Chapter 13 Aggregate Planning and S&OP 569

• Chapter 14 Material Requirements Planning (MRP) and ERP 605

• Chapter 15 Short-Term Scheduling 643

• Chapter 16 Lean Operations 679

• Chapter 17 Maintenance and Reliability 705.