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Customer satisfaction : practical tools for building important relationships / Dru Scott

By:

Scott, Dru

Material type: Text

TextLanguage: ENG Series: Fifty-Minute seriesPublication details: India Viva Books 2004Description: 113 pISBN:

8176495441

Subject(s):

DDC classification:

658.812 SCO-D

Summary: To do a superior job it is necessary to go beyond service and strive for custoemr satisfaction. What most people don't realise is that superior customer satisfaction skills and to every area ofyour life because theya are really relationship skills. One you determine what your customers want and need, establish specific targets and achieve them, you are on your way to building long-term customer relationships. To provide superior service you need to know how to solve problems, deal with frustrations and stree, give and take feedback, avoid blaming othrs and communicate more effectively.

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Holdings
Item type	Current library	Collection	Shelving location	Call number	Status	Date due	Barcode	Item holds
Books	BITS Pilani Hyderabad	650	General Stack (For lending)	658.812 SCO-D (Browse shelf(Opens below))	Available		0038

Total holds: 0

To do a superior job it is necessary to go beyond service and strive for custoemr satisfaction. What most people don't realise is that superior customer satisfaction skills and to every area ofyour life because theya are really relationship skills. One you determine what your customers want and need, establish specific targets and achieve them, you are on your way to building long-term customer relationships. To provide superior service you need to know how to solve problems, deal with frustrations and stree, give and take feedback, avoid blaming othrs and communicate more effectively.

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