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Beyond customer service : effective programs for retaining your customers / Richard E. Gerson
Material type:
TextLanguage: ENG Publication details: India Viva Books 2004Description: 108 pISBN: - 8176495018
- 658.812 GER-R
| Item type | Current library | Collection | Shelving location | Call number | Status | Date due | Barcode | Item holds | |
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BITS Pilani Hyderabad | 650 | General Stack (For lending) | 658.812 GER-R (Browse shelf(Opens below)) | Available | 0053 |
Total holds: 0
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| 658.812 FOS-T How to be better at customer care / | 658.812 GAL-C Apple experience : secrets to building insanely great customer loyalty | 658.812 GER-R Measuring customer satisifaction / | 658.812 GER-R Beyond customer service : effective programs for retaining your customers / | 658.812 GOT-J Sense & respond : | 658.812 GRE-P CRM at the speed of light: social CRM strategies, tools and techniques for engaging and customers / | 658.812 GRO-T How to get what you want from almost anybody / |
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