Conversations are part of everyday life but can be challenging.

* Are you starting out in further education or choosing a new career path?
* Do you have trouble starting conversations?
* Do you lack confidence and feel like you have nothing important to add?
* Do you miss out on expressing yourself and connecting with others?
* Do you struggle to ask the right questions?
* When you have work appraisals or interviews do you just hope that you will make the best impression?

If you answered YES, this book will help you to change how you approach conversations with friends, family and people in authority, for good!

The five-step SPEAK model described in this book can help you change how you approach conversations. You’ll be able to learn why certain conversations fail, how you can plan your interactions more constructively, and how to give yourself the best chance to have a really great conversation.