Besterfield, Dale H. <br/><br/>
Total quality management / 
Dale H. Besterfield 
 - 3rd ed. 
 - India  Pearson Education  2003 
 - 652 p. 
<br/><br/><label>ISBN: </label>9788177584127 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.
<br/><br/><label>Dewey Class. No.: </label>658.4013 BES-D