Finch, Lloyd C. <br/><br/>
Telephone courtesy and customer service /  
Lloyd C. Finch 
 - 3rd 
 - India  Viva Books  2004 
 - 104 p. 
 - 50 minute series .
<br/><br/><label>ISBN: </label>8176497207 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service and telephone etiquette
<br/><br/><label>Dewey Class. No.: </label>658.812 FIN-L