TY  - BOOK
AU  - Finch, Lloyd C.
TI  - Telephone courtesy and customer service / 
T2  - 50 minute series
SN  - 8176497207
U1  - 658.812 FIN-L 
PY  - 2004///
CY  - India
PB  - Viva Books
KW  - Customer service and telephone etiquette
ER  -