TY  - BOOK
AU  - Foster, Timothy R. V.
TI  - How to be better at customer care
SN  - 8175541083
U1  - 658.812 FOS-T 
PY  - 2005///
CY  - India
PB  - Kogan Page
KW  - ﾠ
KW  - Customer Servicesﾠ
N1  - Rs 135
ER  -