TY  - BOOK
AU  - Carnegie , Dale
TI  - 5 essential people skill : how to assert yourself,listen to others and resolve conflicts
SN  - 9781847377647
U1  - 158.2 CAR-D 
PY  - 2009///
CY  - London
PB  - Simon & Schuster
KW  - Communication
KW  - Assertiveness (Psychology) ﾠ
KW  - Interpersonal communication. ﾠ
KW  - Interpersonal relations. ﾠ
ER  -