TY  - BOOK
AU  - Kotter, John P.
AU  - Cohen, Dan S.
TI  - Heart of change: real-life stories of how people change their organizations 
SN  - 9781578512546
U1  - 658.406 KOT-J 
PY  - 2002///
CY  - Massachusetts
PB  - Harvard Business School Press
KW  - Organizational change
ER  -