TY  - BOOK
AU  -  Med, Maxine Kamin
TI  - 10 steps to successful customer service
SN  - 9788131515082
U1  - 658.31245 KAM-M 
PY  - 2010///
CY  -  India
PB  -  Cengage learning
KW  - ﾠEmployees --Training of
KW  - Customer servicesﾠ
ER  -