Fitzsimmons, James A. <br/><br/>
Service management : operatings, strategy, information technology (CD-ROM)   
James A. Fitzsimmons and Mona J. Fitzsimmons 
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 - India   Tata McGraw Hill   2006 
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<br/><br/><label>ISBN: </label>9780070615663 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries --Management.
<br/><br/><label>Dewey Class. No.: </label>658 FIT-Z