TY  - ADVS
AU  -  Fitzsimmons, James A.
AU  - Fitzsimmons, Mona J., jt .auth
TI  -  Service management : operatings, strategy, information technology (CD-ROM)
SN  - 9780070615663
U1  - 658 FIT-Z 
PY  - 2006///
CY  -  India
PB  -  Tata McGraw Hill
KW  - Service industries --Management
ER  -