TY  - BOOK
AU  - Oliver, Richard L.
TI  - Satisfaction: a behavioral perspective on the consumer 
SN  - 9789380381190
U1  - 658.812 OLI-R 
PY  - 2010///
CY  - India
PB  - Yes Dee Publishing
KW  - Consumer satisfaction
KW  - Consumer satisfaction--Evaluation
KW  - Consumer behavior
ER  -