TY  - BOOK
AU  - Mason-Draffen, Carrie
TI  - 151 quick ideas to deal with difficult people: confront conflicts and moderate disputes 
SN  - 9788129145475
U1  - 650.13 MAS-C 
PY  - 2017///
CY  - India
PB  - Rupa Publications
KW  - Personnel management
KW  - Problem employees
KW  - Conflict management
ER  -