TY  - BOOK
AU  - Boyes, Carolyn
TI  - Communication secrets
SN  - 9780007324446
U1  - 651.7 BOY-C 
PY  - 2010///
CY  - London
PB  - HarperCollins
KW  - Business communication
KW  - Communication in management
KW  - Interpersonal communication
N1  - This book presents the communication secrets that experts and top professionals use. These fundamentals of communication include how to: use body language to build rapport with anyone; deal with clients and colleagues at all levels; get what you want in sales or negotiation; excel in meetings and presentations; and master email and written communication
ER  -