TY  - BOOK
AU  - Crosby, Philip B.
TI  - Quality withour tears : the art hassle-free management
SN  - 9780070598485
U1  - 658.562 CRO-P 
PY  - 1984///
CY  - India
PB  - Tata McGraw Hill
KW  - Qaulity assurance
ER  -