TY  - BOOK
AU  - Fitzsimmons, James A.
AU  - Fitzsimmons, Mona J., jt .auth
TI  - Service management : operatings, strategy, information technology
SN  - 9780070615663
U1  - 658 FIT-J 
PY  - 2006///
CY  - India
PB  - Tata McGraw Hill
KW  - Management - Services Management
N1  - With CD-ROM
ER  -