ITIL Intermediate certiication companion study guide :  service lifecyle exams / 
Helen Morris and Liz Gallacher 
 - India  John Wiley & Sons  2016 
 - 1207 p. 
<br/><br/> ITIL Intermediate Certification Companion Study Guide is the ultimate supporting guide to the ITIL Service Lifecycle syllabus, with full coverage of all Intermediate ITIL Service Lifecycle exam objectives for Service Operation, Service Design, Service Transition, Continual Service Improvement and Service Strategy. Using clear and concise language, this useful companion guides you through each Lifecycle module and each of the process areas, helping you understand the concepts that underlie each skill required for certification. 
<br/><br/><label>ISBN: </label>9788126562466 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Information technology--Management<br/>IT infrastructure library<br/>Computers<br/>Information technology<br/>Computer industry--Customer services--Management
<br/><br/><label>Dewey Class. No.: </label>658.4038 MOR-H