TY  - BOOK
AU  - Gallacher, LIZ
TI  - ITIL Intermediate certiication companion study guide: service lifecyle exams 
SN  - 9788126562466
U1  - 658.4038 MOR-H 
PY  - 2016///
CY  - India
PB  - John Wiley & Sons
KW  - Information technology--Management
KW  - IT infrastructure library
KW  - Computers
KW  - Information technology
KW  - Computer industry--Customer services--Management
N1  - ITIL Intermediate Certification Companion Study Guide is the ultimate supporting guide to the ITIL Service Lifecycle syllabus, with full coverage of all Intermediate ITIL Service Lifecycle exam objectives for Service Operation, Service Design, Service Transition, Continual Service Improvement and Service Strategy. Using clear and concise language, this useful companion guides you through each Lifecycle module and each of the process areas, helping you understand the concepts that underlie each skill required for certification
ER  -