TY  - BOOK
AU  - Carnegie, Dale
TI  - 5 essential people skills : how to assert yourself, listen to others, and resolve conflicts
SN  - 9781471115240
U1  - 302.34 CAR-D 
PY  - 2009///
CY  - London
PB  - Simon and Schuster
KW  - Interpersonal communication
KW  - Interpersonal relations.ﾠ
ER  -