Barlow, Janelle <br/><br/>
Complaint is a gift : using customer feedback as a strategic tool / 
Janelle Barlow and Claus Moller 
 - India  Tata McGraw-Hill  1996 
 - 222 p. 
<br/><br/><label>ISBN: </label>9780070582095 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service<br/>Consumer complaintsﾠ
<br/><br/><label>Dewey Class. No.: </label>658.812 BAR-J