TY  - BOOK
AU  -  Barlow, Janelle
AU  - Moller, Claus., jt. auth.
TI  - Complaint is a gift : using customer feedback as a strategic tool
SN  - 9780070582095
U1  - 658.812 BAR-J 
PY  - 1996///
CY  - India
PB  - Tata McGraw-Hill
KW  - Customer service
KW  - Consumer complaintsﾠ
ER  -