TY  - BOOK
AU  - Patterson, G James
TI  - Benchmarking basics:looking for a better way
T2  - Fifty-Minute series
SN  - 8176495182
U1  - 658.86 PAT-J 
PY  - 2004///
CY  - India
PB  - Viva Books
KW  - ﾠwhy benchmarking
KW  - ﾠquality objectivesﾠ
KW  - Managementﾠ
N1  -  Rs 99/-
N2  -  How benchmarking can be used to improve performance; how to set quality objectives; how to indentify and adapt the best processes; how to find which method is best for your needs
ER  -