Gerson, Richard F. <br/><br/>
Measuring customer satisifaction /  
Richard F. Gerson 
 - India  Viva  2005 
 - 112 p. 
 - 50 minute series .
<br/><br/><label>ISBN: </label>8176495972 
<br/><br/><label>Subjects--Topical Terms: </label><br/>ﾠ<br/>ﾠCustomer service evaluationﾠ<br/>Customer satisifactionﾠ
<br/><br/><label>Dewey Class. No.: </label>658.812 GER-R