Gerson, Richard E. <br/><br/>
Beyond customer service : effective programs for retaining your customers /  
Richard E. Gerson 
 - India  Viva Books  2004 
 - 108 p. 
<br/><br/><label>ISBN: </label>8176495018 
<br/><br/><label>Subjects--Topical Terms: </label><br/>ﾠ<br/>Customer servicesﾠ
<br/><br/><label>Dewey Class. No.: </label>658.812 GER-R