TY  - BOOK
AU  - Gerson, Richard E.
TI  - Beyond customer service : effective programs for retaining your customers / 
SN  - 8176495018
U1  - 658.812 GER-R 
PY  - 2004///
CY  - India
PB  - Viva Books
KW  - ﾠ
KW  - Customer servicesﾠ
ER  -