Morgan, Rebecca L. <br/><br/>
Calming upset customers : staying effective during unpleasant situations /  
Rebecca L. Morgan 
 - India  Viva  2004 
 - 80 p. 
<br/><br/><label>ISBN: </label>9788176496865 
<br/><br/><label>Subjects--Topical Terms: </label><br/>ﾠ<br/>Managementﾠ
<br/><br/><label>Dewey Class. No.: </label>658.812 MOR-R