Martin, William B. <br/><br/>
Managing quality customer service : a practical guide for establishing a service operation /  
William B. Martin 
 - India  Viva  2004 
 - 94 p. 
<br/><br/><label>ISBN: </label>9788176495929 
<br/><br/><label>Subjects--Topical Terms: </label><br/>ﾠ<br/>Customer Serviceﾠ
<br/><br/><label>Dewey Class. No.: </label>658.81220 MAR-W