TY  - BOOK
AU  - Greenberg, Paul
TI  - CRM at the speed of light: social CRM strategies, tools and techniques for engaging and customers
SN  - 9780070702523
U1  - 658.812 GRE-P 
PY  - 2010///
CY  - India
PB  - Tata McGraw-Hill
KW  - Electronic commerce
KW  - Customer relations --Managementﾠ
ER  -