TY  - BOOK
TI  - Crucial conversationstools for talking when stakes are high
SN  - 9780071771320
PY  - 2013///
CY  - New York
PB  - McGraw-Hill
KW  - Interpersonal communication. Interpersonal relations. Persuasion (Psychology)
UR  - https://www.accessengineeringlibrary.com/content/book/9780071771320
ER  -