Process improvement handbooka blueprint for managing change and increasing organizational performance 
by Tristan Boutros, Tim Purdie. 
 - New York, N.Y.  McGraw-Hill Education,  2013 
<br/><br/><label>ISBN: </label>9780071817660 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Workflow Labor productivity. Production planning. Business planning. Organizational effectiveness.