TY  - BOOK
AU  - Evans, James R.
AU  - Lindsay, William M.
TI  - Managing for quality and performance excellence
SN  - 9788131500668
U1  - 658.4013 EVA-J 
PY  - 2014///
CY  - India
PB  - Cengage
KW  - Quality assurance
KW  - Quality control
KW  - Total quality management
KW  - Medical care--Quality control
KW  - Quality assurance--Health aspects
N1  - Focuses on the fundamental principles and emphasizes on high performance management practices, such as those reflected in the Baldrige Criteria. This book covers ISO 9000 certification, Six Sigma, and the US Malcolm Baldrige National Quality Award standards. It covers the Body of Knowledge required for ASQ certification
ER  -