Since the emergence of Total Quality Management nearly two decades ago, business managers have been deluged with a seemingly endless stream of methods, strategies, ideas, and techniques, each "guaranteed" to be the secret to successfully implementing TQM. What has been missing is a clear, objective evaluation of these competing claims, and a systematic approach for implementing the best of these ideas in a comprehensive quality initiative and measuring its progress. Implementing Juran’s Road Map for Quality Leadership fills that need.

This practical guide to quality management is based on papers, presentations, and topic tracks from the Juran Institute’s annual IMPRO® conference for quality practitioners. It presents a complete, step-by-step road map for managers who want to introduce and sustain a successful quality initiative. This integrated model supplies the concepts, processes, and tools needed to achieve world-class quality performance in every business function and process. Employing numerous examples of applications and lessons learned from the successes (and failures) of leading organizations, this indispensable guide:

Identifies and explains the major components of the Juran Institute’s model for Total Quality Management

· Provides an implementation road map for developing the model

· Presents the successful strategies used by leaders, managers, and teams to produce breakthrough performance levels

· Integrates front-line and leading-edge tools such as Intranets, blitz teams, and global supplier management into quality management models

Featuring insights from presentations by IMPRO® speakers such as Robert Galvin of Motorola and Robert Kidder of Duracell, Implementing Juran’s Road Map for Quality Leadership distills more than ten years of the Juran Institute’s best thinking and practices into an unparalleled resource for quality professionals, senior and middle managers, quality facilitators, and trainers.