The second edition of this book is a response to the fact that today BAs are expected to not merely help in gathering requirement for software, but solve real-world business problems, act as design thinkers and innovators, architects, drive process, and business transformation, and become ‘trusted advisors’ to managements—while leveraging their core strength in Information Technology. If the earlier edition was the first book on the subject—this edition takes the subject to the next level by preparing a BA to become a design thinker!

An architect/design thinker usually views any problem from multiple perspectives. This edition, has therefore, been structured such that most of the chapters represent a distinct view-point about a problem space, business area or a process. Divided into five sections, the book delves onto three important aspects of Business Analysis—Processes, Information and Systems.