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1.
10 steps to successful customer service Maxine Kamin Med by
Edition:
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: India Cengage learning 2010
Availability: Items available for loan: BITS Pilani Hyderabad (1)Location, call number: General Stack (For lending) 658.31245 KAM-M.

2.
10 steps to successful coaching Sophie Oberstein by
Edition:
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: India Cengage learning 2009
Availability: Items available for loan: BITS Pilani Hyderabad (1)Location, call number: General Stack (For lending) 658.3124 OBE-S.

3.
Toyota talent : developing your people the Toyota way / Jeffrey K. Liker and David P. Meier by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: India Tata McGraw-Hill 2007
Availability: Items available for loan: BITS Pilani Hyderabad (1)Location, call number: General Stack (For lending) 658.3124 LIK-J.

4.
Advanced games for trainers : powerful interventions for solving team, group, or organizational problems / Rodney Napier and Matti K. Gershenfeld by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: India Tata Mc-Graw-Hill 1999
Availability: Not available: BITS Pilani Hyderabad: Damaged (1).

5.
Experiential learning : a best practice handbook for educators and trainers / Colin Beard by
Edition: 2nd
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: UK Kogan Page 2007
Availability: Items available for loan: BITS Pilani Hyderabad (1)Location, call number: General Stack (For lending) 153.152 BEA-C. Not available: BITS Pilani Hyderabad: Checked out (1).

Pages
An institution deemed to be a University Estd. Vide Sec.3 of the UGC
Act,1956 under notification # F.12-23/63.U-2 of Jun 18,1964

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