For Book Status & Book Suggestions
Login Instructions: Institute ID No.
Login: f2024XXXX / h2024XXXX / p2024XXXX / h2024XXXX
PWD: Contact the library help desk

Library Working Hours During Recess
Monday to Friday	09:00 AM - 07:00 PM
Saturday	09:00 AM - 05:00 PM
Sundays & Holidays	Closed

Patron Checkouts
Patrons	No. of Books Issued	Loan Period	Overdue Charges
Faculty	25	6 months	Nil
Students	10	2 Weeks	Re. 1 Per Book Per Day
Research Scholars	15	30 Days	Nil
Staff	5	30 Days	Nil

Your search returned 6 results.

Not what you expected? Check for suggestions

Results
	1.	Complaint is a gift : using customer feedback as a strategic tool / Janelle Barlow and Claus Moller by Barlow, Janelle Moller, Claus., jt. auth Material type: Text; Format: print ; Literary form: Not fiction Language: ENG Publication details: India Tata McGraw-Hill 1996 Availability: Items available for loan: BITS Pilani Hyderabad (1)Location, call number: General Stack (For lending) 658.812 BAR-J. Add to cart (remove)
	2.	Measuring customer satisifaction / Richard F. Gerson by Gerson, Richard F Series: 50 minute series Material type: Text; Format: print ; Literary form: Not fiction Language: ENG Publication details: India Viva 2005 Availability: Items available for loan: BITS Pilani Hyderabad (1)Location, call number: General Stack (For lending) 658.812 GER-R. Add to cart (remove)
	3.	Managing quality customer service : a practical guide for establishing a service operation / William B. Martin by Martin, William B Material type: Text; Format: print ; Literary form: Not fiction Language: ENG Publication details: India Viva 2004 Availability: Items available for loan: BITS Pilani Hyderabad (1)Location, call number: General Stack (For lending) 658.81220 MAR-W. Add to cart (remove)
	4.	Client relationship management : how to turn client relationship into a competitive advantage / David A. Po-Chedley by Po-Chedley, David A Material type: Text; Format: print ; Literary form: Not fiction Language: ENG Publication details: India Jaico 2004 Availability: Items available for loan: BITS Pilani Hyderabad (1)Location, call number: General Stack (For lending) 658.812 POC-D. Add to cart (remove)
	5.	Telephone courtesy and customer service / Lloyd C. Finch by Finch, Lloyd C Series: 50 minute series Edition: 3rd Material type: Text; Format: print ; Literary form: Not fiction Language: ENG Publication details: India Viva Books 2004 Availability: Items available for loan: BITS Pilani Hyderabad (1)Location, call number: 658.812 FIN-L. Add to cart (remove)
	6.	Power of high touch : cultivating the culture of customer care / Moid Siddiqui and Feroz Siddiqui by Siddiqui, Moid Siddiqui, Feroz., jt. auth Material type: Text; Format: print ; Literary form: Not fiction Language: ENG Publication details: India Jaico Books 2014 Availability: Items available for loan: BITS Pilani Hyderabad (1)Location, call number: General Stack (For lending) 302.35 SID-M. Add to cart (remove)

An institution deemed to be a University Estd. Vide Sec.3 of the UGC
Act,1956 under notification # F.12-23/63.U-2 of Jun 18,1964
© 2024 BITS-Library, BITS-Hyderabad, India.