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1.
Become the brand of choice: Jason Hartman by
Edition:
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: Mumbai Jaico Publishing 2009
Availability: Items available for loan: BITS Pilani Hyderabad (1)Location, call number: General Stack (For lending) 658.812 HAR-J.

2.
Why my horse doesn't smile: learn to serve your customer /: Vivek Mehrotra by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: India Viva 2010
Availability: Items available for loan: BITS Pilani Hyderabad (1)Location, call number: General Stack (For lending) 658.812 MEH-N.

3.
10 steps to successful customer service: Maxine Kamin Med by
Edition:
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: India Cengage learning 2010
Availability: Items available for loan: BITS Pilani Hyderabad (1)Location, call number: General Stack (For lending) 658.31245 KAM-M.

4.
Intention economy : when customers take charge: Doc Searls by
Edition:
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: Boston Harvard Business Review Press 2012
Availability: Items available for loan: BITS Pilani Hyderabad (1)Location, call number: General Stack (For lending) 658.8342 SEA-D.

5.
Innovator's solution : creating and sustaining successful growth /: Clayton M. Christensen and Michael E. Raynor by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: India Harvard Business Review Press 2003
Availability: Items available for loan: BITS Pilani Hyderabad (1)Location, call number: General Stack (For lending) 658.4063 CHR-C.

6.
Bangalore tiger : how Indian tech upstart Wipro is rewriting the rules of global competition /: Steve Hamm by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: India Tata McGraw-Hill 2007
Availability: Items available for loan: BITS Pilani Hyderabad (1)Location, call number: General Stack (For lending) 338.7610040954 HAM-S.

7.
Phones clones : authenticity work in India's transnational service economy /: Kiran Mirchandani by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: India Foundation Books 2012
Availability: Items available for loan: BITS Pilani Hyderabad (1)Location, call number: General Stack (For lending) 381 MIR-K.

8.
Customer care /: Frances Bee and Roland Bee by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: India Universities Press 2011
Availability: Items available for loan: BITS Pilani Hyderabad (1)Location, call number: General Stack (For lending) 658.812 BEE-F.

9.
How can i help you? : 5 mistakes to avoid in customer service /: Debashis Sarkar by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: India Random House India 2013
Availability: Items available for loan: BITS Pilani Hyderabad (1)Location, call number: General Stack (For lending) 658.812 SAR-D.

10.
Fish : a remarkable way to boost marale and improve results /: Stephen C. Lundin, Harry Paul and John Christensen by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: India Hodder and Stoughton 2000
Availability: Items available for loan: BITS Pilani Hyderabad (2)Location, call number: General Stack (For lending) 658.314 LUN-S, ...

11.
Beyond customer service : effective programs for retaining your customers / : Richard E. Gerson by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: India Viva Books 2004
Availability: Items available for loan: BITS Pilani Hyderabad (1)Location, call number: General Stack (For lending) 658.812 GER-R.

12.
Supply chain management : strategy, planning, and operation /: Sunil Chopra, Peter Meindl and Dharam Vir Kalra by
Edition: 4th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: India Pearson Education 2010
Availability: Items available for loan: BITS Pilani Hyderabad (1)Location, call number: Text & Reference Section (Student cannot borrow these books) 658.7 CHO-S.

13.
Supply chain management : strategy, planning, and operation /: Sunil Chopra, Peter Meindl and D. V. Kalra by
Edition: 3rd
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: India Pearson Edu. 2007
Availability: Items available for loan: BITS Pilani Hyderabad (1)Location, call number: General Stack (For lending) 658.7 CHO-S.

14.
How to be better at customer care /: Timothy R. V. Foster by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: India Kogan Page 2005
Availability: Items available for loan: BITS Pilani Hyderabad (1)Location, call number: General Stack (For lending) 658.812 FOS-T.

15.
Apple experience : secrets to building insanely great customer loyalty: Carmine Gallo by
Edition:
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: India Tata McGraw-Hill 2012
Availability: Items available for loan: BITS Pilani Hyderabad (1)Location, call number: General Stack (For lending) 658.812 GAL-C.

16.
Branded customer service :: the new competitive edge / Janelle Barlow and Paul Stewart by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: India Harper Collins Publishers 2004
Availability: Items available for loan: BITS Pilani Hyderabad (1)Location, call number: General Stack (For lending) 658.812 BAR-J.

17.
How Toyota became 1 : leadership lessons from the world's greatest car company /: David Magee by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: USA Penguin Books 2007
Availability: Items available for loan: BITS Pilani Hyderabad (1)Location, call number: General Stack (For lending) 658.4092 MAG-D.

18.
How to get what you want from almost anybody /: T. Scott Gross by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: India Westland 1995
Availability: Items available for loan: BITS Pilani Hyderabad (1)Location, call number: General Stack (For lending) 658.812 GRO-T.

19.
How companies win : profiting from demand-driven business models no matter what business you're in /: Rick Kash, David Calhoun. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: New York HarperBusiness 2010
Availability: Items available for loan: BITS Pilani Hyderabad (1)Location, call number: General Stack (For lending) 658.4012 KAS-R.

20.
Creating customer delight : delivering customer value creating customer centric organization(CD-ROM) /: AIMA - All India Management Associate
Material type: Film Film; Type of visual material: game
Language: ENG
Publication details: India AIMA - All India Management Associate
Availability: Items available for loan: BITS Pilani Hyderabad (1)Location, call number: CD / DVD 658.812 SID-S.

Pages
An institution deemed to be a University Estd. Vide Sec.3 of the UGC
Act,1956 under notification # F.12-23/63.U-2 of Jun 18,1964

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