| 000 | 00637pam a2200229a 44500 | ||
|---|---|---|---|
| 008 | 150502b2004 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a8176497207 | ||
| 040 |
_cBITS Pilani Hyderabad _aBITS Pilani Hyderabad |
||
| 041 | _aENG | ||
| 082 | _a658.812 FIN-L | ||
| 100 | _aFinch, Lloyd C. | ||
| 245 |
_aTelephone courtesy and customer service / _cLloyd C. Finch |
||
| 250 | _a3rd | ||
| 260 |
_aIndia _bViva Books _c2004 |
||
| 300 | _a104 p. | ||
| 365 |
_aINR _b99.00 |
||
| 490 | _a50 minute series | ||
| 650 | _aCustomer service and telephone etiquette | ||
| 907 | _a 658.812 FIN-L | ||
| 910 | _a50 minute series | ||
| 942 | _2ddc | ||
| 999 |
_c10470 _d10470 |
||