| 000 | 01205nam a22002057a 4500 | ||
|---|---|---|---|
| 999 |
_c39898 _d39898 |
||
| 008 | 190430b2016 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9788126562466 | ||
| 082 | _a658.4038 MOR-H | ||
| 245 |
_aITIL Intermediate certiication companion study guide : _bservice lifecyle exams / _cHelen Morris and Liz Gallacher |
||
| 260 |
_aIndia _bJohn Wiley & Sons _c2016 |
||
| 300 | _a1207 p. | ||
| 365 |
_aINR _b999.00. |
||
| 500 | _aITIL Intermediate Certification Companion Study Guide is the ultimate supporting guide to the ITIL Service Lifecycle syllabus, with full coverage of all Intermediate ITIL Service Lifecycle exam objectives for Service Operation, Service Design, Service Transition, Continual Service Improvement and Service Strategy. Using clear and concise language, this useful companion guides you through each Lifecycle module and each of the process areas, helping you understand the concepts that underlie each skill required for certification. | ||
| 650 | _aInformation technology--Management | ||
| 650 | _aIT infrastructure library | ||
| 650 | _aComputers | ||
| 650 | _aInformation technology | ||
| 650 | _aComputer industry--Customer services--Management | ||
| 700 | _aGallacher, LIZ | ||