000			01469nam a22001817a 4500
999			_c39941 _d39941
008			190502b2002 xxu||||| |||| 00| 0 eng d
020			_a9780748772933
082			_a658.4013 DAH-J
100			_aDahlgaard, Jens J.
245			_aFundamentals of total quality management : _bprocess analysis and improvement / _cJens J. Dahlgaard, Kai Kristensen and Gopal K. Kanji
260			_aIndia _bNelson Thornes Ltd _c2002
300			_a372 p.
365			_aINR _b495.00.
500			_aThe principles of Total Quality Management have proven to be invaluable to organisations in all sectors of business and commerce and to the individuals they comprise. Indeed many organisations have discovered the relationship between quality and profitability. Now, more than ever, it is important to develop a quality strategy by adopting the principles of TQM. This important text provides a solid framework for understanding the basic concepts of TQM. It comprises three interlinked modules - fundamentals of TQM, methods of TQM and process management and improvement - and provides an integrated approach to this increasingly important business strategy. Fundamentals of Total Quality Management is vital reading for students doing MBAs, and those on MSc courses in business studies and engineering featuring TQM models, as well as practitioners in quality management and control.
650			_aTotal quality management
700			_aKristensen, Kai
700			_aKanji, Gopal K.