| 000 | 00672pam a2200217a 44500 | ||
|---|---|---|---|
| 999 |
_c7047 _d7047 |
||
| 008 | 150502b1996 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9780070582095 | ||
| 040 |
_cBITS Pilani Hyderabad _aBITS Pilani Hyderabad |
||
| 041 | _aENG | ||
| 082 | _a658.812 BAR-J | ||
| 100 | _a Barlow, Janelle | ||
| 245 |
_aComplaint is a gift : using customer feedback as a strategic tool / _cJanelle Barlow and Claus Moller |
||
| 260 |
_aIndia _bTata McGraw-Hill _c1996 |
||
| 300 | _a222 p. | ||
| 650 | _aCustomer service | ||
| 650 | _aConsumer complaintsﾠ | ||
| 700 | _aMoller, Claus., jt. auth. | ||
| 907 | _a658.812 BAR-J | ||
| 908 | _aMoller, Claus., jt. auth. | ||
| 942 | _2ddc | ||