| 000 | 00562pam a2200193a 44500 | ||
|---|---|---|---|
| 008 | 150502b2004 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a8176495018 | ||
| 040 |
_cBITS Pilani Hyderabad _aBITS Pilani Hyderabad |
||
| 041 | _aENG | ||
| 082 | _a658.812 GER-R | ||
| 100 | _aGerson, Richard E. | ||
| 245 |
_aBeyond customer service : effective programs for retaining your customers / _cRichard E. Gerson |
||
| 260 |
_aIndia _bViva Books _c2004 |
||
| 300 | _a108 p. | ||
| 650 | _aﾠ | ||
| 650 | _aCustomer servicesﾠ | ||
| 907 | _a 658.812 GER-R | ||
| 942 | _2ddc | ||
| 999 |
_c7588 _d7588 |
||