000			00540nam a2200133Ia 4500
008			2212144s2014 xx 000 0 und d
020			_a9784431548164
041			_aeng
100			_aMasaaki Mochimaru ; Kanji Ueda Takeshi Takenaka
245			_aServiceology for Services
260			_aJapan _bSpringer Japan _c2014
650			_aLogistics Marketing: Operations Management: Engineering Design: Information Systems and Communication Service Organization Engineering: Engineering Economics
856			_uhttp://doi.org/10.1007/978-4-431-54816-4
999			_c83543 _d83543