000			01904nam a2200241 4500
008			240116b2022 |||||||| |||| 00| 0 eng d
020			_a9781032203966
082			_a378.54 BEG-S
100			_aBegum, Sayeda
245			_aTotal quality management in higher education : _bstudy of engineering institutions / _cSayeda Begum...[et.al.,]
260			_aLondon _bRoutledge _c2022
300			_a202p.
500			_aThis book offers a conceptual, theoretical, and empirical overview of the role of Total Quality Management (TQM) in Indian Higher Education from the perspectives of the engineering faculty, students, and alums. It identifies the critical dimensions to measure the performance of TQM. This volume conceptualizes the service quality of higher education, especially in engineering education, through empirical assessment of the services provided to major stakeholders like the faculty, the students, and the alums. It highlights the significance of TQM in creating success stories while discussing the importance of improved productivity and quality in higher education concerning the quality of engineering educational institutions. Further, the book provides a complete framework for implementing TQM in engineering educational institutions. This book will interest students, teachers, and researchers of education and management studies. It will also be helpful for educationalists, education administrators, education policymakers and bureaucrats, management professionals, business leaders, and the governing bodies of higher education institutions"-- Provided by publisher.
650			_aIndia
650			_aEducation, Higher--Administration
650			_aEducational leadership
650			_aEngineering--Study and teaching (Higher)
700			_aRajendran, Chandrasekharan
700			_aL, Prakash Sai
700			_aGanesh, K
700			_aMohapatra, Sanjay
942			_2ddc
999			_c91515 _d91515