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Satisfaction : a behavioral perspective on the consumer / Richard L. Oliver
Material type:
TextPublication details: India Yes Dee Publishing 2010Edition: 2ndDescription: 518 pISBN: - 9789380381190
- 658.812 OLI-R
| Item type | Current library | Collection | Shelving location | Call number | Status | Date due | Barcode | Item holds | |
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BITS Pilani Hyderabad | 650 | General Stack (For lending) | 658.812 OLI-R (Browse shelf(Opens below)) | Available | 32558 |
Total holds: 0
Browsing BITS Pilani Hyderabad shelves, Shelving location: General Stack (For lending), Collection: 650 Close shelf browser (Hides shelf browser)
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| 658.812 MOR-R Calming upset customers : staying effective during unpleasant situations / | 658.812 MUL-N Customer relationship management / | 658.812 NIY-S Lean customer engagement / | 658.812 OLI-R Satisfaction : | 658.812 POC-D Client relationship management : how to turn client relationship into a competitive advantage / | 658.812 SAR-D How can i help you? : 5 mistakes to avoid in customer service / | 658.812 SCO-D Customer satisfaction : practical tools for building important relationships / |
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